Privacy policy

Q10 Health operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Q10 Health is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
• Communications with us including the information you include in communications with us.
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services.

Personal Information Sources

• Directly from you when you create an account, use the Services, or communicate with us.
• Automatically through the Services via your device and through cookies and similar technologies.
• From our service providers when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience.
• Marketing and Advertising. To send marketing communications and show you online advertisements based on your activity.
• Security and Fraud Prevention. To authenticate your account, secure payments, and detect fraudulent or malicious activity.
• Communicating with You. To provide customer support and maintain our business relationship.
• Legal Reasons. To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

• With Shopify, vendors and other third parties who perform services on our behalf (IT, payment processing, analytics, customer support, fulfilment and shipping).
• With business and marketing partners to provide marketing services and personalised advertising.
• When you direct, request or otherwise consent to disclosure to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, or to enforce our terms.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

• Right to Access / Know. Request access to personal information we hold about you.
• Right to Delete. Request that we delete personal information we maintain about you.
• Right to Correct. Request that we correct inaccurate personal information.
• Right of Portability. Receive a copy of the personal information we hold about you.
• Managing Communication Preferences. Opt out of promotional emails using the unsubscribe link.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent at any time.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge your complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where we transfer data out of the UK or EEA, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at contact@q10health.com or contact us at 128 City Road, London, EC1V 2NX, United Kingdom. For the purpose of applicable data protection laws, we are the data controller of your personal information.