We currently ship to addresses within the United Kingdom.
Free standard shipping on all orders. Orders are dispatched via tracked Royal Mail or a comparable courier service.
Orders are processed and dispatched Monday to Friday, excluding UK public holidays. Orders are fulfilled on a first-in, first-out basis.
Orders placed before 1pm (UK time) on a working day are dispatched the same day. Orders placed after 1pm, at weekends, or on UK public holidays are dispatched on the next working day. Once dispatched, you'll receive a tracking number by email.
Once your order has been dispatched, standard UK delivery typically takes 2–3 working days.
We do everything we can to dispatch within our stated timeframe, but occasionally delays happen — particularly during peak periods or due to courier issues outside our control. If your order is taking longer than expected, please email contact@q10health.com and we'll look into it immediately.
Please check your delivery address carefully at checkout. If your order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-delivery (additional shipping costs may apply).
If your order hasn't arrived within 10 working days of being dispatched, contact us at contact@q10health.com and we'll investigate with the courier and arrange a replacement or refund.
Q10 Health Ltd · 128 City Road, London EC1V 2NX · contact@q10health.com